Make a complaint

If you have a complaint for Territory Families, please complete the form below.

To provide feedback about the Royal Commission into the Detention of Children in the Northern Territory, go to the Royal Commission website.

Territory Families will use your information to process your request and will manage your personal information in compliance with the Information Act 2002.

Required fields are marked with an asterisk (*).

Your details:

First name *

Last name *

Your phone number *

Email address *

What is your preferred method of contact?

• Phone
• Email

Children's details:

Information about the complaint:

When did the event happen?

Where did it happen?

What happened?

What service does it relate to (if applicable)?

• Child protection
• Finance
• Pension and Concession
• Emergency Management
• Other

If we need more information, can we contact you? *

• Yes, you can contact me
• No, I don't want to provide more information

Which agency(s) have you also submitted this complaint to?

• Minister or Member of Parliament
• Office of the Children’s Commissioner
• Office of the NT Ombudsman
• Office of the Information Commissioner
• Office of the Independent Commissioner Against Corruption (ICAC)
• Other

If other, please specify

In certain circumstances Territory Families may decline to accept a complaint if a complaint is historic, repetitive and without additional grounds of information.

Territory Families seeks to resolve all complaints in 28 days from receipt; albeit, more complex matters may require more time to be completed.

Further contact can be made via 1800 750 167 or email TFHC.Complaints@nt.gov.au.