Make a complaint

If you have a complaint for Territory Families, please complete the form below.

To provide feedback about the Royal Commission into the Detention of Children in the Northern Territory, go to the Royal Commission website.

Territory Families will use your information to process your request and will manage your personal information in compliance with the Information Act 2002.

Required fields are marked with an asterisk (*).

Your details:

What is your preferred method of contact?

Children's details:

Child 1:

Child 2:

Child 3:

Child 4:

Information about the complaint:

What service does it relate to (if applicable)?

If we need more information, can we contact you? *

Which agency(s) have you also submitted this complaint to?

In certain circumstances Territory Families may decline to accept a complaint if a complaint is historic, repetitive and without additional grounds of information.

Territory Families seeks to resolve all complaints in 28 days from receipt; albeit, more complex matters may require more time to be completed.

Further contact can be made via 1800 750 167 or email

Last updated: 21 May 2021

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