Policies

For historical department policies, contact the information officer on 08 8999 8490 or email infoact.dlghcd@nt.gov.au.

Overview

• Acronyms PDF (56.6 KB)
• Glossary PDF (78.8 KB)
• Housing Reference Groups PDF (422.8 KB)
• Remote Housing Leases PDF (721.2 KB)

Foundations

• Access and Equity PDF (706.2 KB)
• Appeals PDF (77.1 KB)
• Complaints PDF (714.5 KB)
• Customer Service PDF (700.0 KB)
• Discretionary decision making policy PDF (529.8 KB)
• Information privacy policy PDF (722.9 KB)

Accessing

• Allocation and commencement of a tenancy PDF (751.8 KB)
• Eligibility for Public Housing PDF (260.3 KB)
• Entitlement PDF (717.1 KB)
• Identification and documentation policy PDF (851.6 KB)
• Income and assets policy PDF (913.8 KB)
• Priority Housing PDF (721.5 KB)
• Tenancy reference form PDF (300.8 KB)
• Wait Lists PDF (729.2 KB)
• Security deposit policy PDF (731.5 KB)
• Security deposit fact sheet PDF (441.9 KB)

Living

• Acceptable Behaviour Agreement Policy PDF (602.1 KB)
• Be water smart PDF (358.2 KB)
• Care and Protection of Children PDF (720.2 KB)
• Damaged Electricity Meters PDF (724.5 KB)
• Death of a tenant PDF (302.6 KB)
• Domestic and Family Violence PDF (562.2 KB)
• Emergency Accommodation Policy PDF (714.4 KB)
• Extended Absence and Caretaker Arrangements PDF (548.7 KB)
• Home Business and Self-Employment PDF (745.3 KB)
• Illegal Use of a Dwelling PDF (705.1 KB)
• Inspections PDF (601.0 KB)
• Pets PDF (615.4 KB)
• Pre-existing and Improvised Dwellings PDF (705.2 KB)
• Public Housing Transfers PDF (97.3 KB)
• Red Card Policy PDF (742.2 KB)
• Renovation, replacement or demolition of public housing policy PDF (105.0 KB)
• Rent PDF (1021.9 KB)
• Rental Rebate PDF (922.2 KB)
• Tenancy Agreement Breach PDF (709.8 KB)
• Tenancy Agreements PDF (600.8 KB)
• Tenant Damage Policy PDF (728.7 KB)
• Urban Visitor Management Policy PDF (736.5 KB)
• Visitor Management Policy (Remote and Town Camps) PDF (728.6 KB)

Leaving

• Provision of Tenancy References PDF (700.3 KB)
• Relinquishment PDF (547.0 KB)
• Termination of a Tenancy PDF (754.2 KB)

Asset management

• Designated Complexes PDF (692.7 KB)
• Divestment of housing premises PDF (314.6 KB)
• Expected lifespan guidelines PDF (529.0 KB)
• Property Management PDF (1.3 MB)

Initiatives

• Bond Assistance PDF (725.5 KB)
• Employment Incentive Scheme PDF (571.3 KB)
• Steps Program policy PDF (82.0 KB)

Debt management

• Debt management policy PDF (737.2 KB)