Policies

For historical department policies, contact the information officer on 08 8999 8490 or email infoact.dlghcd@nt.gov.au.

Overview

• Acronyms PDF (56.6 KB)
• Glossary PDF (78.8 KB)
• Housing Reference Groups PDF (422.8 KB)
• Remote Housing Leases PDF (550.1 KB)

Foundations

• Access and Equity PDF (545.8 KB)
• Appeals PDF (77.1 KB)
• Complaints PDF (425.6 KB)
• Customer Service PDF (532.1 KB)
• Discretionary decision making policy PDF (529.8 KB)
• Information privacy policy PDF (547.3 KB)

Accessing

• Allocation and commencement of a tenancy PDF (541.9 KB)
• Eligibility for Public Housing PDF (283.0 KB)
• Entitlement PDF (427.6 KB)
• Identification and documentation policy PDF (560.7 KB)
• Income and assets policy PDF (736.0 KB)
• Priority Housing PDF (586.8 KB)
• Tenancy reference form PDF (300.8 KB)
• Wait Lists PDF (284.9 KB)

Living

• Acceptable Behaviour Agreement Policy PDF (602.1 KB)
• Be water smart PDF (358.2 KB)
• Care and Protection of Children PDF (546.3 KB)
• Damaged Electricity Meters PDF (549.8 KB)
• Death of a tenant PDF (302.6 KB)
• Domestic and Family Violence PDF (562.2 KB)
• Emergency Accommodation Policy PDF (535.3 KB)
• Extended Absence and Caretaker Arrangements PDF (548.7 KB)
• Home Business and Self-Employment PDF (433.7 KB)
• Illegal Use of a Dwelling PDF (570.8 KB)
• Inspections PDF (601.0 KB)
• Pets PDF (615.4 KB)
• Pre-existing and Improvised Dwellings PDF (420.1 KB)
• Public Housing Transfers PDF (97.3 KB)
• Red Card Policy PDF (564.3 KB)
• Renovation, replacement or demolition of public housing policy PDF (105.0 KB)
• Rent PDF (879.0 KB)
• Rental Rebate PDF (796.4 KB)
• Tenancy Agreement Breach PDF (263.7 KB)
• Tenancy Agreements PDF (600.8 KB)
• Tenant Damage Policy PDF (532.3 KB)
• Visitor Management PDF (599.8 KB)

Leaving

• Provision of Tenancy References PDF (417.4 KB)
• Relinquishment PDF (547.0 KB)
• Termination of a Tenancy PDF (121.7 KB)

Asset management

• Designated Complexes PDF (406.3 KB)
• Disposal of Housing Properties PDF (567.4 KB)
• Expected lifespan guidelines PDF (529.0 KB)
• Property Management PDF (1.0 MB)

Initiatives

• Bond Assistance PDF (278.6 KB)
• Employment Incentive Scheme PDF (571.3 KB)
• Steps Program policy PDF (82.0 KB)

Debt management

• Debt management policy PDF (602.5 KB)