Compliments and complaints
Our policies
- Complaints policy PDF (717.3 KB)
- Procurement complaints management procedure flowchart PDF (229.4 KB)
- Procurement complaint management procedure DOCX (68.1 KB)
How to contact us
If you have a compliment or complaint about Territory Families, Housing and Communities (TFHC) services you can contact the Complaints Resolution team.
Mailing address for all TFHC compliments and complaints
Our mailing address is:
Complaints Resolution
Territory Families, Housing and Communities
PO Box 37037
Winnellie NT 0820
For Territory Families and Communities
Our toll free phone number is: 1800 750 167
You can email tfhc.complaints@nt.gov.au
Or you can use one of our online forms:
For Housing
If you have a compliment or complaint about TFHC Housing services you can contact the Housing Complaints Resolution team.
Phone: 1800 685 743
You can email Housing complaints housing.complaints@nt.gov.au to make a general complaint or
Public Housing Safety publichousingsafety@nt.gov.au if you have a safety concern.
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