Compliments and complaints

Our policies

• Complaints policy PDF (717.3 KB)
• Procurement complaints management procedure flowchart PDF (229.4 KB)
• Procurement complaint management procedure DOCX (68.1 KB)

How to contact us

If you have a compliment or complaint about Territory Families, Housing and Communities (TFHC) services you can contact the Complaints Resolution team.

Mailing address for all TFHC compliments and complaints

Our mailing address is:

Complaints Resolution
Territory Families, Housing and Communities
PO Box 37037
Winnellie NT 0820

For Territory Families and Communities

Our toll free phone number is: 1800 750 167

You can email tfhc.complaints@nt.gov.au

Or you can use one of our online forms:

• submit a compliment
• make a complaint.

For Housing

If you have a compliment or complaint about TFHC Housing services you can contact the Housing Complaints Resolution team.

Phone: 1800 685 743

You can email Housing complaints housing.complaints@nt.gov.au to make a general complaint or

Public Housing Safety publichousingsafety@nt.gov.au if you have a safety concern.