Compliments and complaints

Our policies

How to contact us

If you have a compliment or complaint about Territory Families, Housing and Communities (TFHC) services you can contact the Complaints Resolution team.

Mailing address for all TFHC Compliments and Complaints

Our mailing address is:

Complaints Resolution
Territory Families, Housing and Communities
PO Box 37037
Winnellie NT 0820

For Territory Families and Communities

Our toll free phone number is: 1800 750 167

You can email: tfhc.complaints@nt.gov.au

Or you can use one of our online forms:

For Housing

If you have a compliment or complaint about TFHC Housing services you can contact the Housing Complaints Resolution team.

Phone: 1300 301 167

You can email Housing complaints housing.complaints@nt.gov.au to make a general complaint or

Public Housing Safety publichousingsafety@nt.gov.au if you have a safety concern.


Last updated: 25 January 2022

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