Housing initiatives and strategies
Public housing safety officers
Public housing safety officers work with tenants, neighbours and visitors to investigate, respond to and reduce antisocial behaviour in Alice Springs and Darwin public housing.
Red card policy
The red card policy scores the type and seriousness of antisocial behaviour in terms of demerit points. Tenants that are regular offenders will have demerit points issued to them and if they reach six demerit points may be evicted.
Visitor management policy
This policy gives tenants the support they need to manage their visitors and maintain their private space.
Acceptable behaviour agreements
This is a written agreement that the tenant has with the department not to engage in antisocial behaviour in or near the property.
Housing and Police working together
The department and the NT Police have an agreement to work closely together in regard to antisocial behaviour in and around public housing properties.
Read more about safety and antisocial behaviour in public housing on the Northern Territory Government website.
If you are currently, working and living in the Northern Territory the Affordable Housing Scheme provides rental options for those in key service industries.
For more information and to find out if you are eligible to apply, go to Northern Territory Government website.
There are a number of initiatives open to people renting in the NT.
This program provides NT Government backed head leases over privately owned dwellings, which are then rented to key service industry workers at 30% below market rates.
More information about the head-leasing initiative, including criteria can be found on the Northern Territory Government website.
National Rental Affordability Scheme
Provides affordable rentals to eligible low income earners at no more than 80% of market rates.
Venture Housing Company
Provides affordable rental housing for low to moderate income earners in the Territory who are unable to afford private rents and may not qualify for public housing.
The NT Government is encouraging home ownership through initiatives, such as the:
Home Buyers Initiative
Provides opportunities for eligible NT residents to purchase their own land at affordable price points.
Provides low deposit and low interest loans, targeted at new dwellings, eligible to NT residents.
Find out more about HomeBuild Access initiatives.
Community housing is social and affordable housing for low to moderate income earners.
To deliver this housing in the Northern Territory (NT), Territory Families, Housing and Communities (TFHC) works with registered community housing providers who own or manage them.
These providers are generally not-for-profit. They’re also registered under the National Regulatory System for Community Housing that aims to ensure a well-governed, well-managed and viable sector.
To support their delivery of cost effective housing services, TFHC assists them through funding initiatives and policies. They can also access other funding such as:
- tax exemptions
- Commonwealth Rent Assistance
- Specialist Disability Accommodation
- National Housing Finance Investment Corporation.
History has shown they provide high quality tenancy management and tenant satisfaction, as well as improve neighbourhood amenity and place-making.
They also provide more resources that may not be available in government-managed housing.
NT Community Housing Growth Strategy 2022-32
To support the growth of the community housing sector in the NT, TFHC has developed the NT Community Housing Growth Strategy 2022-32.
- provides direction and drives growth of the sector for the next 10 years
- aims to improve socio-economic outcomes for Territorians including tenants and the community
- includes partnerships with TFHC and:
- the housing and homelessness sector
- peak bodies
- non-government organisations
- disability services
- land councils.
Get the strategy .
Registered community housing providers
There are 15 registered community housing providers in the NT.
|Community housing provider||Tier of registration|
|Aboriginal Community Housing Limited||Tier 2|
|Anglicare NT Ltd||Tier 3|
|Anindilyakwa Housing Aboriginal Corporation||Tier 2|
|AUS Projects NT Pty Ltd||Tier 3|
|Believe Housing Australia||Tier 1|
|CatholicCare NT Resources Limited||Tier 2|
|Community Housing Central Australia (CHCA)||Tier 2|
|Community Housing Limited||Tier 1|
|Julalikari Housing Incorporated||Tier 3|
|Mission Housing Australia||Tier 1|
|The Salvation Army Housing||Tier 2|
|Top End Association for Mental Health Inc||Tier 3|
|Venture Housing Company||Tier 2|
|Yilli Rreung Housing Aboriginal Corporation||Tier 2|
About the National Regulatory Scheme Community Housing (NRSCH)
The Community Housing Providers (Adoption of National Law) Act 2012 (NSW) was enacted on 28 August 2012 and commenced on 1 January 2014.
The Northern Territory commenced participation in the National Regulatory Scheme Community Housing (NRSCH) on 22 January 2014, with the passing of the Community Housing Providers (National Uniform Legislation) Act 2013 (NT) (NT Law).
The Community Housing Registrar NT (Registrar) is a statutory officer established under section 9(2) of the NT Law. The Registrar’s functions and delegations are also captured under this legislation.
The object of the Registrar’s role is to ensure the national system of registration, monitoring and regulation (NRSCH) of community housing is regulated in the NT.
The Registrars’ activities are limited to that of a regulatory nature and policy and funding decisions remain a matter for State, Territory and Federal governments decision-making to meet localised housing needs.
The NRSCH seeks to ensure a well governed and well managed, viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors.
What is community housing?
Community Housing in the Northern Territory is secure, affordable, long term housing managed by non-government organisations for people on very low, low or moderate incomes, or for people with additional needs.
Community Housing Registrar NT
Ms Wendy Morton was appointed to the role of Northern Territory Community Housing Registrar in July 2021.
Wendy has lived in the NT for more than 25 years and spent a significant period of that time working for non-government organisations. Wendy has been involved in advocacy, strategic decision-making and policy development on a range of issues impacting on vulnerable groups including during her time as Executive Director of the NT Council of Social Service. Wendy has also worked as a consultant and is a member of several NTG advisory groups.
Wendy is supported by a part-time staff member seconded from Territory Families, Housing and Communities.
The Registrar seeks to meet regularly and communicate with stakeholders, to build trust through engaging genuinely and being transparent, and to build an understanding of community housing regulatory issues in the Northern Territory.
The Registrars’ direct engagement with stakeholders is supplemented by regular meetings with the housing sector, the Department of Territory Families, Housing and Communities and other interested parties.
Application for registration and compliance
|Apply||Applying for Registration|
|Comply||NRSCH Fact Sheets|
Complaints and appeals
Complaint handling for community housing providers
Complaint handling for neighbours and tenants
- NRSCH Frequently asked questions fact sheet for tenants
- NRSCH Complaint-handling fact sheet for tenants
- NRSCH Complaint-handling fact sheet for neighbours
The NRSCH Annual Reports can be found on their website under the Publications & Reports / NRSCH Reports tab:
- Part 1 - NRSCH Annual Overview 2020-2021
- Part 2 - NRSCH Regulators performance report - Annual Overview
- Part 3 - NRSCH Annual Overview 2020-2021
Other community housing offices in Australia
- Office of Registrar ACT
- Registrar of Community Housing NSW
- Regulatory Services QLD
- Housing Authority SA
- Housing Tasmania
- Community housing VIC
Office of the Community Housing Registrar NT
RCG Centre, 47 Mitchell Street, Darwin NT 0800
GPO Box 4621, Darwin NT 0801
Phone: 08 8999 8304
Email: nrsch.tfhc @nt.gov.au
To keep houses safe, it is important that they are maintained and repaired as quickly as possible, when required.
The Department of Territory Families, Housing and Communities is currently responsible for repairs and maintenance of remote public housing.
The department has engaged contractors to deliver tenancy management, and repairs and maintenance services, in remote communities. For minor repairs and maintenance items that do not need a qualified tradesman such as a plumber or electrician, there are currently housing maintenance officers.
Housing inspections are conducted each year by tenancy contractors, repairs and maintenance contractors and the department.
From 1 July 2021, the Department of Infrastructure, Planning and Logistics will be undertaking Housing Maintenance Services on behalf of the Department of Territory Families, Housing and Communities.
A new Housing Maintenance Services model will be phased in following the transition, which will include a dedicated contractor for a community, or cluster of communities, who will allocate the works accordingly. It is important to note that staff will not be required to relocate under the arrangements.
You will be advised before any changes are made to the way you report any repairs and maintenance issues.
You can continue reporting repairs and maintenance issues to your local housing maintenance officer or the local community housing officer. Alternatively you can contact the Department of Territory Families, Housing and Communities.
If something breaks or stops working you should report it straight away.
Some things will be fixed more quickly than others. Things that are dangerous will be repaired as a priority such as:
- blocked toilets, blocked drains, or sewage leaks
- leaking water mains and pipes
- exposed electrical wires
- gas leaks.
You should also report things like:
- dripping taps or taps that are tight to turn
- stove elements that are not working
- fans that are not working properly
- power points that are not working.
The sooner you report the item to your housing officer, the sooner it can be fixed.
You can read about repairs and maintenance, on the Northern Territory Government website.
Public housing tenants who take pride in their house and yard are being rewarded for their efforts.
Formerly known as the “Public Housing Garden Competition”, the “Pride in your Place awards” are open to all public housing tenants in urban and remote areas of the Northern Territory.
Tenants are eligible to win a monthly prize of a $200 gift voucher and a certificate signed by the Minister for Territory Families or Minister for Housing and Homelands, depending on location.
The monthly awards are designed to recognise and thank tenants who look after their garden and maintain their property.
Tenants can be nominated any time during the year by a staff member from Territory Families, Housing and Communities.
So whether a tenant has an arid garden, their fruit trees are at their best in the wet, or their pot plants are in top shape in the dry — any public housing tenant is in with a chance to be one of our monthly winners.
To find out more, contact your local housing tenancy officer.
- February - Enid Harland, Araluen
- January - Phillip Harris, Bellamack
- December - Estelle Mick and Harry Rubuntja, Canteen Creek
- November - Leslie Wilbraham, Johnston
- October - Geoffrey and Cecilia Raddatz, Moil
- September - Sarah Connor, Karama
- August - Matthew Gibson and Verona Jurrah, Nyirripi Community
- July - Eva Hayes and Abraham Poulson, Areyonga
- June - Barbara Bursa and Pranom Kulsuwan, Woodroffe
- May - Avril Smith, Bakewell
- April - Rosina Parry, Daly River
- March - Kevin and Melissa Collins, Moulden
- February - John Goninon, Palmerston
- January - Ricky Coulthard, Alice Springs
- November - Maureen and Murray Smart, Johnston
- October - Jimmy Holt, Tennant Creek
- September - Fred Skalko, Katherine
- August - Sharon Kenny, Alice Springs
- July - Bunbapuy Whitehead, Yirrkala
- June - Christine Pascoe, Maningrida
- May - Jesse Miller, Abbotts Camp
- April - Val Brearly and Robert Marshall, Katherine
- March - Shirley Lewis-May, Tennant Creek
- February - Anita Palmer, Barunga
- January - Walter Weeks, Johnson
- November - Susan Doolan and Kenneth Hayes, Finke
- October - Barbara Bursa and Pranom Kulsuwan, Woodroffe
- September - Joelene Paddy and Dean Oliver, Santa Teresa
- August - Hilmo Jahic, Nhulunbuy
- July - Cecily Nixon, Pirlangimpi
- June - Lack Phoneyiem, Malak
- May - Jenneke Matthes, Woodroffe
- April - Robert Peckham, Tennant Creek
- March - Nerissa Nadjalaburnburn, Gunbalanya
- February - Christine Guyula, Galiwin'ku
- January - Filomena Lemos, Bakewell
- November - Sylvia Neale, Alice Springs
- October - Beryl Gleeson, Humpty Doo
- September - Herta and Ellen Hakata, Fannie Bay
- August - Eva Cantrell, Nhulunbuy
- July - David Riley and Laney Tracker, Alpurrurulam
- June - Melita and Virgiloio Marquez, Karama
- May - Malcolm and Sacha Loy, Alice Springs
- April - Rhoda Bobby, Pigeon Hole
- March - Cassandra Campbell, Alice Springs
- February - Myrtle McBean, Katherine
A home for all Territorians – Northern Territory Housing Strategy 2020-2025 was officially released in December 2019.
The vision of the strategy is a home for all Territorians - housing that enables social and economic wellbeing and strong communities.
The strategy sets out an overarching framework, guiding principles and actions that will promote increased access to social and affordable housing, private rental and home ownership across urban, regional and remote communities.
It builds on existing programs and will leverage new ideas and partnerships to create improved outcomes for individuals, families and communities.
The Department of Local Government, Housing and Community Development will deliver the strategy over the next five years in close partnership with other NT Government agencies, communities, non-government sector and local business organisations.
The Northern Territory has the highest rate of homelessness in Australia, at almost 12 times the national average.
The NT Homelessness Strategy 2018-23 aims to strengthen the foundations of the service system to deliver improved housing and support outcomes for Territorians who are homeless or at risk of homelessness.
To deliver these outcomes, the strategy focuses on five priority actions to achieve service improvements across a range of key areas.
The Northern Territory Government has published a market sounding report to shape the future procurement opportunity for the Shiers Street redevelopment.
Last updated: 07 January 2016
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