Policies
Find out about latest Privacy Policy and Privacy Statement.
For historical department policies, contact the information officer on 08 8999 8490 or email infoact.dlghcd@nt.gov.au.
Overview
- Acronyms PDF (56.6 KB)
- Glossary PDF (78.8 KB)
- Housing Reference Groups PDF (422.8 KB)
- Remote Housing Leases PDF (701.5 KB)
Foundations
- Access and Equity PDF (706.2 KB)
- Appeals PDF (723.4 KB)
- Complaints PDF (717.3 KB)
- Customer Service PDF (700.0 KB)
- Discretionary decision making policy PDF (244.7 KB)
- Information Privacy Policy PDF (216.9 KB)
- Privacy Statement Flyer PDF (597.2 KB)
Accessing
- Allocation and commencement of a tenancy PDF (710.9 KB)
- Eligibility for Social Housing PDF (719.8 KB)
- Entitlement PDF (691.3 KB)
- Identification and documentation policy PDF (832.3 KB)
- Income and assets policy PDF (830.7 KB)
- Priority Housing PDF (694.3 KB)
- Tenancy reference form PDF (87.3 KB)
- Wait Lists PDF (705.3 KB)
- Security deposit policy PDF (731.5 KB)
Living
- Acceptable Behaviour Agreement Policy PDF (602.1 KB)
- Be water smart PDF (358.2 KB)
- Care and Protection of Children PDF (720.2 KB)
- Damaged Electricity Meters PDF (724.5 KB)
- Death of a tenant PDF (302.6 KB)
- Domestic and Family Violence PDF (266.4 KB)
- Emergency Accommodation Policy PDF (714.4 KB)
- Extended Absences from Public Housing Policy PDF (322.0 KB)
- Home Business and Self-Employment PDF (745.3 KB)
- Illegal Use of a Dwelling PDF (705.1 KB)
- Inspections PDF (601.0 KB)
- Pets and assistance animals PDF (183.8 KB)
- Pre-existing and Improvised Dwellings PDF (705.2 KB)
- Social Housing Transfers PDF (750.3 KB)
- Red Card Policy PDF (742.2 KB)
- Remote public housing (local recruits) rental concession policy PDF (716.1 KB)
- Remote rent safety net policy (live from 6th Feb 2023) PDF (222.9 KB)
- Renovation, replacement or demolition of public housing policy PDF (105.0 KB)
- Rent PDF (349.4 KB)
- Rental Rebate PDF (272.1 KB)
- Tenancy Agreement Breach PDF (709.8 KB)
- Tenancy Agreements PDF (600.8 KB)
- Tenant Damage Policy PDF (728.7 KB)
- Urban Visitor Management Policy PDF (737.8 KB)
- Visitor Management Policy (Remote and Town Camps) PDF (729.7 KB)
Leaving
Asset management
- Designated Complexes PDF (251.1 KB)
- Divestment of housing premises PDF (314.6 KB)
- Expected lifespan guidelines PDF (529.0 KB)
- Property Management PDF (1.3 MB)
Initiatives
- Private Rental Bond Assistance PDF (263.8 KB)
- Employment Incentive Scheme PDF (571.3 KB)
- Steps Program policy PDF (82.0 KB)
Debt management
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